✅ Refund Policy – Pure Vai
At Pure Vai, we care deeply about your satisfaction. If you’re not happy with your purchase, we’re here to help.

🔁 Refund & Return Eligibility:
We accept returns or refund requests under the following conditions:

Damaged or Defective Products:
If you receive a damaged, broken, or expired item, contact us within 24 hours of delivery with photos.

Wrong Product Delivered:
If you receive a product different from what you ordered, notify us within 48 hours of delivery.

Unopened & Unused Products:
Returns are only accepted for sealed, unused products within 3 days of delivery.

❌ Non-Refundable Items:
Used, opened, or tampered items

Items returned without original packaging

Perishable or short-shelf-life products (e.g., powdered herbs, oils, food items)

📦 How to Request a Refund:
Message us via Facebook Page, WhatsApp: 016 016 12299, or email: support@purevai.com.

Share your Order ID and a brief reason.

Include photo/video proof (if applicable).

Once approved, return the item using a standard courier to our provided return address.

💸 Refund Process:
Refunds will be issued within 3–7 business days after receiving and inspecting the product.

You’ll be refunded via bKash, Nagad, Rocket, or bank transfer based on your preference.

⚠ Important Notes:
Return shipping cost must be borne by the customer (unless it’s our fault).

No exchange/refund for “change of mind” or personal dislike of natural taste/smell.

Have questions? We’re here to help!
📞 Call us: 016 016 12299
💬 Message us on Facebook: Pure Vai