📦 Return & Shipping Policy – Pure Vai
At Pure Vai, we value your trust and satisfaction. Our goal is to deliver your order safely, quickly, and exactly how you expected. Please read our return and shipping policies below to ensure a smooth experience.

🚚 Shipping Policy
✅ Delivery Coverage:
We deliver all over Bangladesh via reliable courier services.

⏰ Delivery Time:
Dhaka Metro: 1–3 business days

Outside Dhaka: 2–5 business days

💰 Shipping Charges:
Dhaka: ৳60

Outside Dhaka: ৳120

Free Delivery on orders over ৳1000 (limited-time offer)

🔍 Order Tracking:
Once your order is confirmed, we’ll send your tracking info via SMS or WhatsApp.

📦 Packaging:
All products are safely packed in sealed, hygiene-friendly packaging to prevent damage or tampering.

🔁 Return Policy
We always strive to deliver the best. However, if something goes wrong, here’s what you need to know:

🛑 Eligible Returns:
You can request a return if:

The product is damaged, broken, or expired

You received the wrong item

The product is unopened and in its original condition

📅 Return Window:
Inform us within 48 hours of receiving the product

Product must be returned within 3 working days

❌ Non-Returnable Items:
Used, opened, or broken-seal items

Perishable items or short-shelf-life food items

“Change of mind” orders

📲 How to Request a Return:
Contact us via WhatsApp (016 016 12299) or Facebook Inbox

Share your Order ID and photo/video proof

Our team will verify and guide you through the return process

💸 Refund Process:
Refunds are made within 3–7 business days

Method: bKash, Nagad, or Bank Transfer

Return courier charge will be borne by the customer (unless our fault)

📌 Need Help?
We’re here to help you with any issue.

📞 Call: 016 016 12299
📧 Email: support@purevai.com
🌐 Website: www.purevai.com
💬 Facebook: Pure Vai